Yahoo believes its users will appreciate the spam protection, even if these efforts cause other inconveniences, she said. If this upgrade affects the way in which other services interact with Yahoo Messenger, it is a by-product of our efforts to protect users from spammers," said Mary Osako, Yahoo's director of communications. "Our primary goal for the update is to prevent spammers from spamming our users. Cerulean Studios didn't immediately reply to an e-mail request for comments about this matter, but a message on its Web site acknowledges the problem and says the company is working hard to resolve it.Ī Yahoo spokeswoman declined to address the specific difficulties Trillian users may be facing, but acknowledged the upgrade could disrupt third-party software and services that aim to interoperate with Yahoo Messenger. The problem now appears to be that the new version of Yahoo Messenger doesn't play well with the Trillian application, something that had been expected. Yahoo upgraded its Yahoo Messenger service in June by adding features designed to prevent IM spamming and gave its users until Sept. in July, is the most popular software of its kind, according to market researcher ComScore Media Metrix. However, Trillian, with about 940,000 users in the U.S. There are other software applications available that perform similar tasks as Trillian's. Thus, for example, a user can have Yahoo, AOL and Microsoft IM buddies all listed in the Trillian IM application. Software such as Trillian's doesn't solve the lack of interoperability but alleviates the inconvenience by establishing a single IM console from where a user can send messages to others in a variety of IM networks. Thus, users normally end up connected to several IM networks simultaneously, having to toggle among each service's IM management software, depending on whom they're communicating with. This means, for example, that a Yahoo IM user can't send a message to an AOL IM user. and Microsoft, haven't enabled their systems to interoperate. The major IM providers, such as Yahoo, AOL. Trillian is an application made by Cerulean Studios that lets end users manage multiple IM accounts from a single IM console in their PCs. Steps take by Yahoo to safeguard its Yahoo Messenger instant messaging (IM) service from spammers are also disrupting the legitimate use of the popular Trillian application, a problem that had been foreshadowed in recent weeks. Steps taken by Yahoo to safeguard its Yahoo Messenger instant messaging (IM) service from spammers are also disrupting the legitimate use of the popular Trillian application, a problem that had been foreshadowed in recent weeks.
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